Printed Journal
Goals play an essential role in the purposive behavior of consumers, but scholars only recently have begun to examine the motivation for goals, their selection and modification, and their pursuit and attainment. A study is presented that seeks to outline a conceptual framework for thinking about how goals emerge, influence decision making, and guide consumer choice and action. The study also wa…
The authors develop and estimate a conceptual model of how different aspects of customers relationships with the brand community influence their intentions and behaviors. The authors describe how identification with the brand community leads to positive consequences, such as greater community engagement, and negative consequences, such as normative community pressure and (ultimately) reactance.…