Found 4 results for your keywords: author="Fornell, Claes"

Why Do Customer Relationship Management Applications Affect Customer Satisfaction?

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(Mithas, Sunil) (Krishnan, M.S.) (Fornell, Claes)

Customer Satisfaction and Shareholder Value

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(Fornell, Claes) (Anderson, Eugene W.) (Mazvancheryl, Sanal K.)

Customer Satisfaction and Stock Prices: High Returns, Low Risk

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(Mithas, Sunil) (Fornell, Claes) (Krishnan, M. S.) (Morgeson, Forrest V., III.)

Reexamining the Market Share?Customer Satisfaction Relationship

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(Rego, Lopo L.) (Morgan, Neil A.) (Fornell, Claes)