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author="Frow, Pennie"
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Strategic customer management : integrating relationship marketing and CRM
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(Payne, Adrian) (Frow, Pennie)
A Strategic framework for customer relationship management
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(Payne, Adrian) (Frow, Pennie)
A Strategic framework for customer relationship management
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(Payne, Adrian) (Frow, Pennie)
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ADB Repository
Artikel Jurnal
B. Penunjang
B. Wajib
Cases Harvard
Data Ekonomi & Bisnis
Disertasi
eBook
Laporan Penelitian
Majalah
Non Buku
Skripsi
Studi Kasus FEB UI
Tesis
Video
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CELEB FEB UI
PSB lt.1 - B. Penunjang
PSB lt.1 - B. Wajib
PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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