Found 5 results for your keywords: author="Gremler, Dwayne D."

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relation…

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(Gremler, Dwayne D.) (Hennig-Thurau, Thorsten) (Groth, Markus) (Paul, Michael)

Service marketing : integrating customer focus across the firm

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(Zeithaml, Valarie A) (Bitner, Mary Jo) (Gremler, Dwayne D.)

Understanding relationship marketing outcomes: an integration of relational benefits and relation…

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(Gremler, Dwayne D.) (Hennig-Thurau, Thorsten) (Gwinner, Kevin P.)

Services marketing : integrating customer focus across the firm

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(Zeithaml, Valarie A.) (Bitner, Mary Jo) (Gremler, Dwayne D.)

Services marketing : integrating customer focus across the firm

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(Zeithaml, Valarie A.) (Bitner, Mary Jo) (Gremler, Dwayne D.)