Found 3 results for your keywords: author="Groth, Markus"

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relation…

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(Gremler, Dwayne D.) (Hennig-Thurau, Thorsten) (Groth, Markus) (Paul, Michael)

When the Going Gets Tough, the Tough Keep Working Impact of Emotional Labor on Absenteeism

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(Groth, Markus) (Nguyen, Helena) (Johnson, Anya)

Customer reactions to emotional labor: the roles of employee acting strategies and customer detec…

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(Hennig-Thurau, Thorsten) (Groth, Markus) (Walsh, Gianfranco)