Found 9 results for your keywords: author="Hennig-Thurau, Thorsten"

Can Automated Group Recommender Systems Help Consumers Make Better Choices?

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(Hennig) (Thurau, Thorsten) (Marchand, Andre) (Marx, Paul)

Conceptualizing and Measuring the Monetary Value of Brand Extensions: The Case of Motion Pictures

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(Hennig) (Thurau, Thorsten) (Houston, Mark B.) (Heitjans, Torsten)

Does Customer Demotion Jeopardize Loyalty?

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(Hennig) (Thurau, Thorsten) (Wagner, Tillman) (Rudolph, Thomas)

The Last Picture Show? Timing and Order of Movie Distribution Channels

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(Sattler, Henrik) (Hennig) (Thurau, Thorsten) (Henning, Victor) (Eggers, Felix) (Houston, Mark B.)

Consumer File Sharing of Motion Pictures

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(Sattler, Henrik) (Hennig) (Thurau, Thorsten) (Henning, Victor)

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relation…

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(Gremler, Dwayne D.) (Hennig) (Thurau, Thorsten) (Groth, Markus) (Paul, Michael)

Journal of Marketing

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(Grewal, Dhruv) (Ferris, Gerald R.) (Roggeveen, Anne L.) (Basuroy, Suman) (Chatterjee, Subimal) (Hennig) (Thurau, Thorsten) (Wieseke, Jan) (Gunturkun, Pascal) (Schons, Laura Marie) (Townsend, Claudia) (Caldieraro, Fabio) (Kocher, Bruno) (Bolander, Willy.) (Satornino, Cinthia B.) (Hughes, Douglas E.) (Haumann, Till) (Krishnan, R.) (Kao, Ling) (Jing) (Cunha Jr. Marcus) (Heathe, Timothy B.) (Kim, Junghan) (Lakshmanan, Arun.)

Understanding relationship marketing outcomes: an integration of relational benefits and relation…

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(Gremler, Dwayne D.) (Hennig) (Thurau, Thorsten) (Gwinner, Kevin P.)

Customer reactions to emotional labor: the roles of employee acting strategies and customer detec…

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(Hennig) (Thurau, Thorsten) (Groth, Markus) (Walsh, Gianfranco)