Found 5 results for your keywords: author="Heskett, James L."

Managing in the service economy

1
(Heskett, James L.)

Managing in the service economy

1
(Heskett, James L.)

The Service profit chain: how leading companies link profit and growth to loyalty, satisfaction, …

1
(Heskett, James L.) (W. Earl Sasser)

Putting the service-profit chain to work

1
(Heskett, James L.)

Managing in the service economy James L. Heskett

2
(Heskett, James L.)