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author="Hoyer, Wayne D"
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The Customer relationship management process: its measurement and impact on performance
1
(Reinartz, Werner J.) (Hoyer, Wayne D.) (Krafft, Manfred)
The Customer relationship management process: its measurement and impact on performance
1
(Reinartz, Werner J.) (Hoyer, Wayne D.) (Krafft, Manfred)
Moderating Effects of the Relationship Between Private Label Share and Store Loyalty
1
(Nicole Koschate-Fischer) (Cramer, Johannes) (Hoyer, Wayne D)
Social identity and the service-profit chain
1
(Homburg, Christian) (Hoyer, Wayne D.) (Wieseke, Jan)
The Unhealthy = tasty intuition and its effects on taste inferences, enjoyment, and choice of foo…
1
(Hoyer, Wayne D.) (Raghunathan, Rajagopal) (Naylor, Rebecca Walker)
The Role of cognition and affect in the formation of customer satisfaction: a dynamic perspective
1
(Homburg, Christian) (Koschate, Nicole) (Hoyer, Wayne D.)
Service orientation of a retailer's business strategy: dimensions, antecedents, and performance o…
1
(Homburg, Christian) (Hoyer, Wayne D.)
Do Satisfied customers really pay more? a study of the relationship between customer satisfaction…
1
(Homburg, Christian) (Koschate, Nicole) (Hoyer, Wayne D.)
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