Found 7 results for your keywords: author="Hoyer, Wayne D."

The Customer relationship management process: its measurement and impact on performance

1
(Reinartz, Werner J.) (Hoyer, Wayne D.) (Krafft, Manfred)

The Customer relationship management process: its measurement and impact on performance

1
(Reinartz, Werner J.) (Hoyer, Wayne D.) (Krafft, Manfred)

Social identity and the service-profit chain

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(Homburg, Christian) (Hoyer, Wayne D.) (Wieseke, Jan)

The Unhealthy = tasty intuition and its effects on taste inferences, enjoyment, and choice of foo…

1
(Hoyer, Wayne D.) (Raghunathan, Rajagopal) (Naylor, Rebecca Walker)

The Role of cognition and affect in the formation of customer satisfaction: a dynamic perspective

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(Homburg, Christian) (Koschate, Nicole) (Hoyer, Wayne D.)

Service orientation of a retailer's business strategy: dimensions, antecedents, and performance o…

1
(Homburg, Christian) (Hoyer, Wayne D.)

Do Satisfied customers really pay more? a study of the relationship between customer satisfaction…

1
(Homburg, Christian) (Koschate, Nicole) (Hoyer, Wayne D.)