Found 2 results for your keywords: author="Krishnan, M.S."

Does complexity deter customer-focus

1
(Krishnan, M.S.) (Ethiraj, Sendil K.) (Ramasubbu, Narayan)

Why do customer relationship management applications affect customer satisfaction?

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(Mithas, Sunil) (Krishnan, M.S.) (Fornell, Claes)