Found 4 results for your keywords: author="Maxham, James G., III"

A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recov…

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(Netemeyer, Richard G.) (Maxham, James G., III)

Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Cu…

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(Netemeyer, Richard G.) (Maxham, James G., III)

Conflicts in the Work-Family Interface: Links to Job Stress, Customer Service Employee Performanc…

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(Netemeyer, Richard G.) (Maxham, James G., III) (Pullig, Chris)

Return Shipping Policies of Online Retailers: Normative Assumptions and the Long-Term Consequence…

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(Maxham, James G., III) (Bower, Amanda B.)