Found 5 results for your keywords: author=Groth, Markus -

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relation…

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(Gremler, Dwayne D.) (Hennig) (Thurau, Thorsten) (Groth, Markus) (Paul, Michael)

When the Going Gets Tough, the Tough Keep Working Impact of Emotional Labor on Absenteeism

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(Groth, Markus) (Nguyen, Helena) (Johnson, Anya)

Future organizational design: the scope for the IT-based enterprise

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(Groth, Lars)

Customer reactions to emotional labor: the roles of employee acting strategies and customer detec…

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(Hennig) (Thurau, Thorsten) (Groth, Markus) (Walsh, Gianfranco)

Issues & practices in corporate finance & capital markets Donald R. Fraser [and] John C. Groth

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(Universitas Indonesia. Fakultas Ekonomi (b)) (Fraser, Donald R.) (Groth, John C.)