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Increasing interpersonal and informational justice when communicating negative news: the role of the manager’s empathic concern and moral development
The authors report two studies exploring the role of a manager’s empathy in delivering negative news more fairly. In Study 1, 132 practicing managers completed a scenario task in which a layoff was to be communicated. Trait empathic concern predicted interpersonal and informational justice of written messages. In Study 2, 81 students provided face-to-face feedback to a confederate, which was videotaped. An empathic induction resulted in higher levels of interpersonal and informational justice relative to a control group. Furthermore, the empathic induction had a greater effect on interpersonal and informational justice for communicators who were high (versus low) in moral development.
Ketersediaan
| Call Number | Location | Available |
|---|---|---|
| JOM3602 | PSB lt.dasar - Pascasarjana | 1 |
| Penerbit | California: SAGE 2010 |
|---|---|
| Edisi | Vol. 36 Issue 2, March 2010 |
| Subjek | Organizational justice Interpersonal Justice informational justice Leadership communication managerial empathy empathic concern moral development experimental induction face-to-face feedback confederate design empathy and fairness employee relations |
| ISBN/ISSN | 0149-2063 |
| Klasifikasi | NONE |
| Deskripsi Fisik | 23 p. |
| Info Detail Spesifik | Journal of Management |
| Other Version/Related | Tidak tersedia versi lain |
| Lampiran Berkas |