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Pengaruh Work Uncertainty, Perceived Work Overload, dan Customer Incivility terhadap Work Performance Pada Pekerja Lepas Dalam Industri Kreatif
The rapid growth of the creative industry sector in Indonesia is calculated to be one of the backbones of the Indonesian economy in the future, one of the strong reasons this industry is growing rapidly is none other than the freelancers who continue to work in this industry. However, because there are still not many binding regulations on how ethical work practices are carried out between clients and freelancers, it often results in uncertainty at work, excessive work pressure and disrespect between clients and freelancers either intentionally or unintentionally. This study aims to analyze the effect of Work Uncertainty, Perceived Work Overload, and Customer Incivility on Work Performance mediated by Work Stress in seeing the effect between these variables. A total of 244 respondents who are freelance workers in the creative industry have successfully collected data and processed using the Partial Least Squared - Structural Equation Method (PLS-SEM) method. The results of the study concluded that Work Performance is positively influenced by Work Stress. For Work Stress itself is negatively affected by Work Uncertainty, Perceived Work Overload, and Customer IncivilityAda Tabel
Ketersediaan
| Call Number | Location | Available |
|---|---|---|
| 12773 | PSB lt.2 - Karya Akhir | 1 |
| Penerbit | Depok Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Indonesia., 2021 |
|---|---|
| Edisi | - |
| Subjek | Work stress Creative industry Work Performance Work Uncertainty Perceived Work Overload Customer Incivility |
| ISBN/ISSN | - |
| Klasifikasi | - |
| Deskripsi Fisik | xiv, 97 p. ; diagr. ; 30 cm |
| Info Detail Spesifik | - |
| Other Version/Related | Tidak tersedia versi lain |
| Lampiran Berkas | Tidak Ada Data |