Can goal setting and performance feedback enhance organizational citizenship behavior?

Deskripsi

Clear, challenging goals improve formal performance and foster altruistic behaviors, while performance feedback positively influences both formal performance and OCB. The longitudinal study, conducted with students in temporary social service roles and their supervisors, found that job satisfaction and commitment correlate with formal performance and compliance behavior, but not necessarily with altruistic actions. Interestingly, while goal setting initially appeared linked to altruistic behavior, this connection diminished in later evaluations. The findings suggest that while goal setting enhances productivity, sustaining OCB requires attention to intangible workplace factors like job satisfaction and perceived justice. The study highlights the dual role of feedback in boosting performance and encouraging pro-social behaviors, though its generalizability may be limited by the sample's homogeneity. Future research should explore these dynamics in diverse organizational settings and consider personality factors. Ultimately, the article underscores the need for balanced management practices that integrate goal-driven performance with nurturing a supportive work environment to promote both efficiency and citizenship behaviors.