ADB Repository
Addressing gaps in Mongolia’s public transport complaints system
Pengarang:
Stott, Ian -
Deskripsi
The brief suggests building a positive approach to complaints, tackling sexual harassment in public transport, and improving communication about the complaints system. It also highlights the creation of a code of practice for handling complaints, along with training for the PTD, which can serve as a guide for other transport departments in enhancing service quality and management systems.