Peran Edukasi Pelanggan terhadap Loyalitas Pelanggan melalui Customer Satisfaction, E-WOM dan Perceived Switching Cost pada Perbankan Digital di Indonesia
The Role Customer Education on Customer Loyalty through Customer Satisfaction, E-WOM and Perceived Switching Cost in Digital Banking Indonesia
Pengarang:
Jefry Hartanto Kurniawan - ; Sri Rahayu Hijrah Hati (Penguji) - ; Triana Rahajeng Hadiprawoto (Pembimbing/Promotor) - ; Tengku Ezni Balqiah (Penguji) -
Tidak Tersedia Deskripsi