Pengaruh Relationship Quality terhadap Loyalty, Word of Mouth, Retention, dan Tolerance dengan Mempertimbangkan Customer Experience (Studi Kasus: Perbankan Indonesia)
Consequences of Relationship Quality on Loyalty, Word of Mouth, Retention, and Tolerance with Consider Customer Experience (Case Study: Indonesian Banking)
Pengarang:
Rian Triadi Putra - ; Tengku Ezni Balqiah (Pembimbing/Promotor) - ; Gita Gayatri (Penguji) - ; Rifelly Dewi Astuti (Penguji) -
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