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UNIVERSITAS INDONESIA
CUSTOMER PARTICIPATION IN
SERVICE PROCESS:
SELF-SERVICE TECHNOLOGY
CHECK-IN
TESIS
FAKULTAS EKONOMI DAN BISNIS
2021

Tesis

Customer Participation in Service Process: Self-Service Technology Check-In

Partisipasi Pelanggan dalam Proses Layanan Airline: Teknologi Self-Service Check-In

Tengku Ezni Balqiah (Pembimbing/Promotor) - ; Rifelly Dewi Astuti (Penguji) - ; Yeshika Alversia (Penguji) - ; Arya Maulana Wicaksana - ;

Tidak Tersedia Deskripsi


Ketersediaan

Call NumberLocationAvailable
T 438/21PSB lt.2 - Karya Akhir1
PenerbitJakarta: Program Studi Magister Manajemen Fakultas Ekonomi dan Bisnis Universitas Indonesia 2021
Edisi-
SubjekWord of mouth
Airline industry
Customer loyalty
Customer Satisfaction
Behavioural Intention
Self-service technology
ISBN/ISSN-
KlasifikasiNONE
Deskripsi Fisikxv, 130 p. : il. ; 30 cm
Info Detail SpesifikTesis
Other Version/RelatedTidak tersedia versi lain
Lampiran BerkasTidak Ada Data

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