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Do We Really Need a Reason to Indulge?
Schwarz, Norbert - , Xu, Jing - ,
American Marketing Association (2009)
JMR4601
Artikel Jurnal
PSB lt.dasar - Pascasarja...

Text

Do We Really Need a Reason to Indulge?

Schwarz, Norbert -; Xu, Jing -

The authors document consistent discrepancies among consumers' predicted, actual, and remembered feelings related to indulgence episodes and conceptualize the underlying processes. Consistent with previous research, consumers expect more negative and less positive feelings when they indulge without a reason than when they indulge with a reason (Study 1) or when they indulge as a consolation for poor performance than when they indulge as a reward for high effort (Study 2).

However, episodic reports pertaining to the last indulgence episode show no influence of having versus not having a reason (Study 1), nor do concurrent reports show a difference between indulging as a consolation and indulging as a reward (Study 2). When asked how they "usually" feel when indulging with versus without a reason (Study 3), consumers' global memories are consistent with their expectations rather than with their actual experiences. These findings have implications for the conditions under which consumers learn from experience.


Ketersediaan

Call NumberLocationAvailable
JMR4601PSB lt.dasar - Pascasarjana1
PenerbitChicago: American Marketing Association 2009
EdisiVol. 46, No. 1 (Feb., 2009), pp. 25-36
SubjekDecision making
Marketing research
Reverse Inference
Cognitive processes
Attraction Effect
Excuse Effect
ISBN/ISSN0022-2437
KlasifikasiNONE
Deskripsi Fisik12 p.
Info Detail SpesifikJournal of Marketing
Other Version/RelatedTidak tersedia versi lain
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