Tesis
Pengaruh Pre/in/Post Flight Service Experience Terhadap Customer Satisfaction dan Behavioral Intention pada Pelanggan Kelas Ekonomi Maskapai Garuda Indonesia
The Influence of Pre/In/Post Flight Service Experience Towards Customer Satisfaction and Behavioral Intention of Economy Class Passenger from Full-Service Airline in Indonesia
Pengarang:
Dwight Marchel Kastanja - ; Nurdin Sobari (Pembimbing/Promotor) - ; Arga Hananto (Penguji) - ; Adi Zakaria Afiff (Penguji) -
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