Tesis
Pengaruh Customer Incivility terhadap Turnover Intention: Peran Mediasi Emotional Exhaustion, Withdrawal, Retaliation, Job Satisfaction, dalam Industri Perhotelan di Jakarta
The Effect of Customer Incivility on Turnover Intention: The Mediating Role of Emotional Exhaustion, Withdrawal, Retaliation, and Job Satisfaction In the Hotel Industry in Jakarta
Pengarang:
Hagai Hermawan - ; Riani Rachmawati (Pembimbing/Promotor) - ; Yasmine Nasution (Penguji) - ; Elok Savitri Pusparini (Penguji) -
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