Gaya APA
Kalbach, James. (2016).
Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams .
Beijing:
O\'Reilly.
Gaya Chicago
Kalbach, James.
Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams.
Beijing:
O\'Reilly,
2016.
Text.
Gaya MLA
Kalbach, James.
Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams.
Beijing:
O\'Reilly,
2016.
Text.
Gaya Turabian
Kalbach, James.
Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams.
Beijing:
O\'Reilly,
2016.
Print.