Gaya APA
Bacal, Robert. (2011).
Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation (2nd ed).
New York:
McGraw Hill.
Gaya Chicago
Bacal, Robert.
Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation.
2nd ed
New York:
McGraw Hill,
2011.
Text.
Gaya MLA
Bacal, Robert.
Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation.
2nd ed
New York:
McGraw Hill,
2011.
Text.
Gaya Turabian
Bacal, Robert.
Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation.
2nd ed
New York:
McGraw Hill,
2011.
Print.