Text
Zero Time : providing instant customer value--every time, all the time / Raymond Yeh, Keri Pearlson, George Kozmetsky
Includes bibliographies and index
Call Number | Location | Available |
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658.812 YEH z | PSB lt.1 - B. Penunjang | 1 |
Penerbit | New York Wiley., 2000 |
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Edisi | - |
Subjek | Strategic planning Consumer satisfaction Customer relations |
ISBN/ISSN | 471382450 |
Klasifikasi | - |
Deskripsi Fisik | xiv, 270 p. : ill. ; 24 cm. |
Info Detail Spesifik | - |
Other Version/Related | Tidak tersedia versi lain |
Lampiran Berkas | Tidak Ada Data |