Gaya APA
Gronroos, Christian. (2000).
Service management and marketing a customer relationship management approach Christian Gronroos (2nd ed).
Chichester:
John Wiley & Sons.
Gaya Chicago
Gronroos, Christian.
Service management and marketing a customer relationship management approach Christian Gronroos.
2nd ed
Chichester:
John Wiley & Sons,
2000.
Text.
Gaya MLA
Gronroos, Christian.
Service management and marketing a customer relationship management approach Christian Gronroos.
2nd ed
Chichester:
John Wiley & Sons,
2000.
Text.
Gaya Turabian
Gronroos, Christian.
Service management and marketing a customer relationship management approach Christian Gronroos.
2nd ed
Chichester:
John Wiley & Sons,
2000.
Print.