Text
Service management and marketing a customer relationship management approach Christian Gronroos
Includes bibliographies, index and tables.
Ketersediaan
| Call Number | Location | Available |
|---|---|---|
| 658.8 GRO s | PSB lt.1 - B. Penunjang | 1 |
| Penerbit | Chichester: John Wiley & Sons 2000 |
|---|---|
| Edisi | 2nd ed |
| Subjek | Marketing Customer services |
| ISBN/ISSN | 471720348 |
| Klasifikasi | - |
| Deskripsi Fisik | x, 394 p. chart, ill. 25 cm. |
| Info Detail Spesifik | - |
| Other Version/Related | Tidak tersedia versi lain |
| Lampiran Berkas | Tidak Ada Data |