Gaya APA
Lovelock, Christopher, Wirtz, Jochen. (2011).
Services marketing : people, technology, strategy (7th ed).
Upper Saddle River:
Pearson Education.
Gaya Chicago
Lovelock, Christopher, Wirtz, Jochen.
Services marketing : people, technology, strategy.
7th ed
Upper Saddle River:
Pearson Education,
2011.
Text.
Gaya MLA
Lovelock, Christopher, Wirtz, Jochen.
Services marketing : people, technology, strategy.
7th ed
Upper Saddle River:
Pearson Education,
2011.
Text.
Gaya Turabian
Lovelock, Christopher, Wirtz, Jochen.
Services marketing : people, technology, strategy.
7th ed
Upper Saddle River:
Pearson Education,
2011.
Print.