Gaya APA
Gronroos, Christian. (1990).
Service management and marketing : managing the moments of truth in service competition Chritian Gronroos .
Lexington:
Lexington Books.
Gaya Chicago
Gronroos, Christian.
Service management and marketing : managing the moments of truth in service competition Chritian Gronroos.
Lexington:
Lexington Books,
1990.
Text.
Gaya MLA
Gronroos, Christian.
Service management and marketing : managing the moments of truth in service competition Chritian Gronroos.
Lexington:
Lexington Books,
1990.
Text.
Gaya Turabian
Gronroos, Christian.
Service management and marketing : managing the moments of truth in service competition Chritian Gronroos.
Lexington:
Lexington Books,
1990.
Print.