Gaya APA
Morgan, Rebecca L., Fiyanti Osman. (2007).
Winning back upset customer : melayani pelanggan kecewa .
Jakarta:
PPM.
Gaya Chicago
Morgan, Rebecca L., Fiyanti Osman.
Winning back upset customer : melayani pelanggan kecewa.
Jakarta:
PPM,
2007.
Text.
Gaya MLA
Morgan, Rebecca L., Fiyanti Osman.
Winning back upset customer : melayani pelanggan kecewa.
Jakarta:
PPM,
2007.
Text.
Gaya Turabian
Morgan, Rebecca L., Fiyanti Osman.
Winning back upset customer : melayani pelanggan kecewa.
Jakarta:
PPM,
2007.
Print.