Text
Design and management of service processes keeping customers for life Rohit Ramaswamy
Includes bibliographical references, index and tables
Ketersediaan
| Call Number | Location | Available |
|---|---|---|
| 658.812 RAM d | PSB lt.1 - B. Penunjang | 1 |
| Penerbit | Reading: Addison-Wesley 1996 |
|---|---|
| Edisi | - |
| Subjek | Total Quality Management Customer services |
| ISBN/ISSN | 201633833 |
| Klasifikasi | - |
| Deskripsi Fisik | xxvii, 424 p. ill. 24 cm |
| Info Detail Spesifik | - |
| Other Version/Related | Tidak tersedia versi lain |
| Lampiran Berkas | Tidak Ada Data |