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Analisis pengaruh perceived switching cost, customer satisfaction dan trust terhadap customer loyalty studi kasus : mahasiswa pengguna operator seluler GSM (Global system For mobile Comunication) di Wilayah Jabodetabek
The focus of this study is explaining variables that influence customer loyalty. Ada tabel
Ketersediaan
| Call Number | Location | Available |
|---|---|---|
| 6815 | PSB lt.2 - Karya Akhir | 1 |
| Penerbit | Depok: Departemen Ilmu Manajemen Fakultas Ekonomi Universitas Indonesia 2009 |
|---|---|
| Edisi | - |
| Subjek | Consumer satisfaction Consumer loyalty Telecomunication industry Perceived switching costs |
| ISBN/ISSN | - |
| Klasifikasi | - |
| Deskripsi Fisik | xiv, 133 p. : il. ; 30 cm & lamp |
| Info Detail Spesifik | - |
| Other Version/Related | Tidak tersedia versi lain |
| Lampiran Berkas | Tidak Ada Data |