Gaya APA
Zemke, Ron, Connellan, Tom. (2001).
E-service : 24 ways to keep your customers-when the competition is just a clik away Ron Zemke, Tom Connelan .
New York:
Amacom.
Gaya Chicago
Zemke, Ron, Connellan, Tom.
E-service : 24 ways to keep your customers-when the competition is just a clik away Ron Zemke, Tom Connelan.
New York:
Amacom,
2001.
Text.
Gaya MLA
Zemke, Ron, Connellan, Tom.
E-service : 24 ways to keep your customers-when the competition is just a clik away Ron Zemke, Tom Connelan.
New York:
Amacom,
2001.
Text.
Gaya Turabian
Zemke, Ron, Connellan, Tom.
E-service : 24 ways to keep your customers-when the competition is just a clik away Ron Zemke, Tom Connelan.
New York:
Amacom,
2001.
Print.