Gaya APA
Reichheld, Frederick F.. (2001).
Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld .
Boston:
Harvard Business School Press.
Gaya Chicago
Reichheld, Frederick F..
Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld.
Boston:
Harvard Business School Press,
2001.
Text.
Gaya MLA
Reichheld, Frederick F..
Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld.
Boston:
Harvard Business School Press,
2001.
Text.
Gaya Turabian
Reichheld, Frederick F..
Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld.
Boston:
Harvard Business School Press,
2001.
Print.