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Pengaruh other customer effect pada corporate marketing : studi kasus pengguna produk Apple dan layanan selular Simpati
The purpose of this research is to find the role of Other Customer Effect in Corporate Marketing in the case of Apple dan Telkomsel (represented by Apple & simPati). This is a conclusive and descriptive study with cross sectional design. Data is generated through convenience sampling which resulted in 235 responses divided into users of Apple products and simPati cellular services. Lisrel 8.8 is used in validity & reliability testing, measurement & structural model analysis, and multisample analysis. Results show that other customer effect perceived by consumers significantly affect emotional attachment and consumer-company identification which contribute to company image generation; moreover it is also found to influence behavioural loyalty, purchase intention, and customer extrarole behavior.Ada tabel
Ketersediaan
| Call Number | Location | Available |
|---|---|---|
| 8406 | PSB lt.2 - Karya Akhir | 1 |
| Penerbit | Depok: Program Studi Manajemen, Fakultas Ekonomi Universitas Indonesia 2013 |
|---|---|
| Edisi | - |
| Subjek | Marketing Corporate image Consumer perception Purchase intention Behavioral loyalty |
| ISBN/ISSN | - |
| Klasifikasi | - |
| Deskripsi Fisik | xiv, 116 p., 114 p. : diagr. ; 30 cm & lamp. |
| Info Detail Spesifik | - |
| Other Version/Related | Tidak tersedia versi lain |
| Lampiran Berkas | Tidak Ada Data |