Gaya APA
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.. (2013).
Services marketing : integrating customer focus across the firm (6th ed).
New York:
McGraw Hill.
Gaya Chicago
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services marketing : integrating customer focus across the firm.
6th ed
New York:
McGraw Hill,
2013.
Text.
Gaya MLA
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services marketing : integrating customer focus across the firm.
6th ed
New York:
McGraw Hill,
2013.
Text.
Gaya Turabian
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services marketing : integrating customer focus across the firm.
6th ed
New York:
McGraw Hill,
2013.
Print.