Gaya APA
Baer, Jay. (2016).
Hug your haters : how to embrace complaints and keep your customers / Jay Baer .
New York:
Portfolio/Penguin.
Gaya Chicago
Baer, Jay.
Hug your haters : how to embrace complaints and keep your customers / Jay Baer.
New York:
Portfolio/Penguin,
2016.
Text.
Gaya MLA
Baer, Jay.
Hug your haters : how to embrace complaints and keep your customers / Jay Baer.
New York:
Portfolio/Penguin,
2016.
Text.
Gaya Turabian
Baer, Jay.
Hug your haters : how to embrace complaints and keep your customers / Jay Baer.
New York:
Portfolio/Penguin,
2016.
Print.