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Perceived Justice, Post Recovery Satisfaction Pelanggan Online Serta Pengaruhnya Terhadap Behavioral Intention, Dengan Moderasi Customer Assertiveness Dan Service Failure Severity
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Ketersediaan
| Call Number | Location | Available |
|---|---|---|
| D 503 | PSB lt.2 - Karya Akhir | 1 |
| Penerbit | Depok: Program Studi Pascasarjana Ilmu Manajemen Fakultas Ekonomi Dan Bisnis Universitas Indonesia 2019 |
|---|---|
| Edisi | - |
| Subjek | Repurchase intention Behavioral intention Interactional Justice Customer Assertiveness Service Failure Serverity Post Recovery Satisfaction |
| ISBN/ISSN | - |
| Klasifikasi | - |
| Deskripsi Fisik | XIII, 276 p. ; diagr. ; 30 cm |
| Info Detail Spesifik | - |
| Other Version/Related | Tidak tersedia versi lain |
| Lampiran Berkas | Tidak Ada Data |