Analisis persepsi konsumen sebagai dasar penerapan biaya

Deskripsi

QFD were known as a method to understand consumer's want and explain it in tehnical how's. ABC is a method to calculate cost of products, whisch are based in activities to get optimal cost of sales. this paper present ABC for health care by applying QFD methodologies. The consumer perception abaut the expected cost, what they want to present, and what they want to know occur in ABC model at Atma Jaya Hospital. This reserach aims to help Atma Jaya Hospital in building ABC model that fits their consumer percepcion.