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Analisis Service quality, satisfaction, dan attitudinal loyalty pada nasabah bank syariah di Indonesia dimoderasi oleh religiosity

Islamic banking is one of the Islamic financial instruments that is widely used by the people of Indonesia. Many previous studies have described the quality of services in Islamic banking. This study uses the dimensions contained in the CARTER model to analyze the quality of services in Islamic banking. This study collected data of 200 respondents which was then processed using the Lisrel 8.8 application. In this study it was found that service quality has a significant relationship with customer satisfaction and attitudinal loyalty indirectly. In addition, the customer satisfaction variable also has a significant relationship to attitudinal loyalty and has succeeded in being a mediating variable between the relationship between service quality and attitudinal loyalty. Researchers also found that religiosity can be the right moderating variable to increase the strength of the relationship between customer satisfaction and attitudinal loyalty of customers to Islamic banking..Ada Tabel

Ketersediaan

Call NumberLocationAvailable
13196PSB lt.2 - Karya Akhir1
Penerbit Depok Program Studi Bisnis Islam Fakultas Ekonomi dan Bisnis UI.,
Edisi -
Subjek Service quality
Islamic banking
ISBN/ISSN -
Klasifikasi -
Deskripsi Fisik xiii, 218 p. ; diagr. ; 30 cm
Info Detail Spesifik -
Other Version/Related Tidak tersedia versi lain
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