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Kekuatan Fandom pada Customer Engagement dalam Mempengaruhi Purchase Intention Merchandise K-POP
The Korean Wave (Hallyu) that entered Indonesia caused many companies in Indonesia to cooperate with K-POP idol groups to market the company's products. In this study, the researcher examines how the interaction between fans can affect the purchase intention of the fan for the product endorsed by the celebrity they like. First of all, the researcher identified 2 kinds of social identification that NCTzen (NCT fans) have. The two types of social identification are Customer-to-customer identification (CCI) and Customer-to-community identification (CMI). Then, the researcher identified 2 aspects of customer engagement into Attitudinal and Behavioral. In addition, the researcher also identified 2 aspects of Attitude; Attitude towards Brand & Attitude towards Celebrity. Finally, the researcher tested the relationship between Social Identification - Customer Engagement - Purchase Intention, and also Attitude - Purchase Intention on Lemonilo products that have been endorsed by a K-Pop artist, NCT Dream. Researchers also measured multigroup moderation to determine whether there was a moderating effect on the duration of joining the NCTzen fandom. The survey was conducted on 1016 respondents who are NCTzens aged 18 years and over who are aware of the Lemonilo x NCT Dream campaign, distributed through social media Instagram and Twitter, and analyzed using SEM reveals that Customer-to-customer identification affects Customer-to-community identification and Customer Attitudinal Engagement. Meanwhile, Customer-to-community identification affects all Attitudinal and Behavioral aspects of Customer Engagement. Attitude toward Celebrity significantly influences Purchase Intention while Attitude toward Brand does not. Fandom Duration also had no moderating effect on this study..Ada Tabel
Ketersediaan
| Call Number | Location | Available |
|---|---|---|
| 13695 | PSB lt.2 - Karya Akhir | 1 |
| Penerbit | Depok: Program Studi Manajemen Fakultas Ekonomi dan Bisnis UI 2022 |
|---|---|
| Edisi | - |
| Subjek | Purchase intention Customer engagement K Pop Fandom |
| ISBN/ISSN | - |
| Klasifikasi | - |
| Deskripsi Fisik | xiii, 255 p. ; diagr. ; 30 cm |
| Info Detail Spesifik | - |
| Other Version/Related | Tidak tersedia versi lain |
| Lampiran Berkas | Tidak Ada Data |