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Analisis Faktor Yang Mempengaruhi Intensi Menggunakan Perbankan Digital Pada Masyarakat Muslim Di Indonesia
Rapid technological disruption has an impact on everyday life through the transformation and digitization of every line of industry, including the banking industry. The potential to further improve this industry has been supported both in the preparation of the technology system and in its human resources. Indonesian people are familiar with digital-based services that are a tool to support them, more than 50% of Indonesians are smartphone users. This research is more specific in examining the Muslim community in the Jabodetabek area, because there is great potential for digital banking to be able to focus more on targeting the Muslim community market. It is necessary to maximize the existing potential, by understanding the characteristics and needs of service users and service providers, which in this case are the community and banking institutions. So this study focuses more on discussing the factors that influence the intention to use digital banking services. The conceptual framework was developed through a review of the previous literature, using an extended Technology Acceptance Model (TAM). Data was collected from 242 Muslim respondents who live in the Greater Jakarta area, and already have an account on a digital banking application. The analysis used is the SEM-PLS approach. The results showed that perceived usefulness and convenience of use were the most positive factors on the intention to use digital banking. However, perceived risk, trust, perceived ease of use, did not show a positive relationship through attitude mediation. Then the attitude and level of religioisity showed a negative significance to the intention to use digital banking. This study was also conducted using the interview method as a follow-up material for research on the religiosity variable, which shows that there is an interest in respondents who have a desire to use Islamic digital banking. This research can provide insight to banking companies or related institutions involved in the process of developing digital banking services in Indonesia, in particular to determine the determinants that affect the intention to use digital banking. This study has limitations that can still be investigated further in future research..Ada Tabel
Ketersediaan
| Call Number | Location | Available |
|---|---|---|
| 13728 | PSB lt.2 - Karya Akhir | 1 |
| Penerbit | Depok Program Studi Bisnis Islam Fakultas Ekonomi dan Bisnis UI., 2022 |
|---|---|
| Edisi | - |
| Subjek | Digital banking Affecting Intention |
| ISBN/ISSN | - |
| Klasifikasi | - |
| Deskripsi Fisik | xi, 135 p. ; diagr. ; 30 cm |
| Info Detail Spesifik | - |
| Other Version/Related | Tidak tersedia versi lain |
| Lampiran Berkas | Tidak Ada Data |