Gaya APA

Bergeron, Bryan P.. (2000). The eternal e-commerce: how emotionally intelligent interfaces can create long-lasting customer relationships . New York: McGraw Hill.

Gaya Chicago

Bergeron, Bryan P.. The eternal e-commerce: how emotionally intelligent interfaces can create long-lasting customer relationships. New York: McGraw Hill, 2000. Text.

Gaya MLA

Bergeron, Bryan P.. The eternal e-commerce: how emotionally intelligent interfaces can create long-lasting customer relationships. New York: McGraw Hill, 2000. Text.

Gaya Turabian

Bergeron, Bryan P.. The eternal e-commerce: how emotionally intelligent interfaces can create long-lasting customer relationships. New York: McGraw Hill, 2000. Print.