Gaya APA
Jhnson, Michael D.. (2000).
Improving customer satisfaction, loyalty and profit: an integrated measurement and management system .
San Francisco:
Jossey-Bass.
Gaya Chicago
Jhnson, Michael D..
Improving customer satisfaction, loyalty and profit: an integrated measurement and management system.
San Francisco:
Jossey-Bass,
2000.
Text.
Gaya MLA
Jhnson, Michael D..
Improving customer satisfaction, loyalty and profit: an integrated measurement and management system.
San Francisco:
Jossey-Bass,
2000.
Text.
Gaya Turabian
Jhnson, Michael D..
Improving customer satisfaction, loyalty and profit: an integrated measurement and management system.
San Francisco:
Jossey-Bass,
2000.
Print.