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Improving customer satisfaction, loyalty and profit: an integrated measurement and management system

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Ketersediaan

Call NumberLocationAvailable
TAN 0203PSB lt.dasar - Pascasarjana1
Penerbit San Francisco Jossey-Bass.,
Edisi -
Subjek Management
Customer relations
Customer loyalty
Customer Satisfaction
ISBN/ISSN 9780787953102
Klasifikasi NONE
Deskripsi Fisik xv, 214 p. : ill. ; 22 cm.
Info Detail Spesifik -
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