Gaya APA
Fitzsimmons, James A., Fitzsimmons, Mona J.. (2000).
Service management: operations, strategy, and information technology 3rd ed (3rd).
Boston:
McGraw Hill.
Gaya Chicago
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management: operations, strategy, and information technology 3rd ed.
3rd
Boston:
McGraw Hill,
2000.
Text.
Gaya MLA
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management: operations, strategy, and information technology 3rd ed.
3rd
Boston:
McGraw Hill,
2000.
Text.
Gaya Turabian
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management: operations, strategy, and information technology 3rd ed.
3rd
Boston:
McGraw Hill,
2000.
Print.