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Business Process Outsourcing : The Competitive Advantage
The topic of business process outsourcing (BPO) has become controversial and the subject of a great deal of media attention over the past year. As an executive who has been using outsourcing as a business strategy for more than a decade, the recent upsurge in interest in the topic was unexpected. Perhaps the fact that 2004 is an election year has something to do with it. Or maybe, as the authors point out, the convergence of a number of social and technological factors has only recently made BPO an option for organizations of nearly any size. My experience with BPO ranges over a number of business processes. Organizations that I manage as Chief Engineer of Occidental Oil & Gas have taken advantage of specialized labor pools around the world. As a multinational enterprise in a highly competitive industry, Occidental must be aggressive about controlling costs and employing the highest quality labor it can find. Occidental?s experience with outsourcing has mostly been positive, but there have been many lessons learned. From time to time I have considered the prospect of writing about the lessons I have learned in initiating and managing a BPO project. Time and business considerations have always intruded into those thoughts and made them unrealistic. Fortunately, Rick Click and Tom Duening have taken the time to write this book, which is a fine presentation of how to organize and manage a BPO initiative. Click and Duening?s book is a comprehensive guide that managers and executives in nearly any size organization will find valuable. The mix of insight and practicality that is evident in the writing will provide most readers with the confidence to launch into the BPO waters. The tools and tips contained in this book will make even the most experienced outsourcing manager think again about the methods he or she uses and whether they can be improved. Of course, no book is without its drawbacks. At times Click and Duening take their discussions to levels of detail that are more appropriate for an academic work. For example, their discussions of change management and interorganizational relationships are long on detail but a little short on examples. Still, the book reads very well and most managers and executives can usefully be reminded of the importance of effective change management to the success of transformational initiatives such as BPO. foreword Overall, I believe this book will be of tremendous benefit to anyone or any company currently undertaking or considering undertaking a BPO initiative. The complexities of working with offshore partners and the potential risks to the business make the investment in this book well worth the purchase price. Leading thinkers in the area of global economics assure us that free trade is a good thing for people everywhere. It is likely that the world will not reverse the course of the past several decades of ever broadening trade relationships among nations. In short, BPO is here to stay and it will be a disruptive force in many industries. Managers and executives who want to take advantage of BPO should get this book to help them become successful. Managers and executives who do not want to take advantage of BPO should get this book so they understand what their competitors are doing. In the end, no one can ignore BPO since it will surely affect the cost-structure of nearly every industry. I predict that the hype around BPO will subside quickly, but the business advantages it will bring to many are here to stay.
Ketersediaan
| Call Number | Location | Available |
|---|---|---|
| Tan 658. 405 8 Cli b | PSB lt.dasar - Pascasarjana | 0 |
| Penerbit | New Jersey John Wiley & Sons., 2005 |
|---|---|
| Edisi | - |
| Subjek | Buka di https://remote lib.ui.ac.id/menu |
| ISBN/ISSN | - |
| Klasifikasi | - |
| Deskripsi Fisik | - |
| Info Detail Spesifik | - |
| Other Version/Related | Tidak tersedia versi lain |
| Lampiran Berkas | Tidak Ada Data |