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Payne, Adrian, Frow, Pennie. (). A Strategic framework for customer relationship management . : American Marketing Association.

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Payne, Adrian, Frow, Pennie. A Strategic framework for customer relationship management. : American Marketing Association, . Text.

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Payne, Adrian, Frow, Pennie. A Strategic framework for customer relationship management. : American Marketing Association, . Text.

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Payne, Adrian, Frow, Pennie. A Strategic framework for customer relationship management. : American Marketing Association, . Print.