Gaya APA

Ryals, Lynette. (2005). Making Customer Relationship Management Work: The Measurement and Profitable Management of Customer Relationships (Vol. 69, No. 4, Oct., 2005). Chicago, IL: American Marketing Association.

Gaya Chicago

Ryals, Lynette. Making Customer Relationship Management Work: The Measurement and Profitable Management of Customer Relationships. Vol. 69, No. 4, Oct., 2005 Chicago, IL: American Marketing Association, 2005. Text.

Gaya MLA

Ryals, Lynette. Making Customer Relationship Management Work: The Measurement and Profitable Management of Customer Relationships. Vol. 69, No. 4, Oct., 2005 Chicago, IL: American Marketing Association, 2005. Text.

Gaya Turabian

Ryals, Lynette. Making Customer Relationship Management Work: The Measurement and Profitable Management of Customer Relationships. Vol. 69, No. 4, Oct., 2005 Chicago, IL: American Marketing Association, 2005. Print.