Text
Getting Return on Quality: Revenue Expansion, Cost Reduction, or Both?
Financial benefits from quality may be derived from revenue expansion, cost reduction, or both simultaneously. A study of managers in firms seeking to obtain a financial return from quality improvements addresses the issue of which quality profitability emphasis (revenue expansion, cost reduction, or both) is most effective. The authors examine firm performance using managers' reports of firm performance and longitudinal secondary data on firm profitability and stock returns. Although it is clear that no company can neglect either revenue expansion or cost reduction, the empirical results suggest that firms that adopt primarily a revenue expansion emphasis perform better than firms that try to emphasize cost reduction and better than firms that try to emphasize both revenue expansion and cost reduction simultaneously. The results have implications with respect to how both theory and practice view organizational efforts to achieve financial returns from quality improvements.Printed Journal
Ketersediaan
| Call Number | Location | Available |
|---|---|---|
| JM6604 | PSB lt.dasar - Pascasarjana | 1 |
| Penerbit | Chicago, IL: American Marketing Association 2002 |
|---|---|
| Edisi | Vol. 66, No. 4, Oct., 2002 |
| Subjek | Return on investment Financial performance Statistical analysis Quality control Cost reduction Market strategy studies |
| ISBN/ISSN | 0022-2429 |
| Klasifikasi | NONE |
| Deskripsi Fisik | 18 p. |
| Info Detail Spesifik | Journal of Marketing |
| Other Version/Related | Tidak tersedia versi lain |
| Lampiran Berkas |